Avaya Sales Certification Specialist

• Exam Number/Code : 132-S-1002.3
• Exam Name : Avaya Sales Certification Specialist
• Questions and Answers : 49 Q&As

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Exam : Avaya 132-S-1002.3
Title : Avaya Sales Certification Specialist

1. A key capability of Avaya’s IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling _____.
A. a higher TCO
B. branch office managers to maintain and administer their own communications systems
C. consistent user experiences
D. each user to have a different, customized experience
Answer: C

2. Partners selling to Global Accounts at the Avaya Direct Account Team’s invitation must sell which of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

3. Which are the three basic functions of the Communication Manager Software?
A. PBX functionality, Contact Center functionality, Mobility Server
B. PBX functionality, Mobility Server, IP Softphone
C. Mobility Server, Contact Center functionality, DoS Protection Server
D. Contact Center functionality, PBX functionality, SIP Enablement
Answer: A

4. In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good decisions on behalf of customers and to provide personalized customer service?
A. Access to actionable customer data through a single database and reporting platform
B. Ability to extend applications outward through the enterprise
C. Access convenient communications capabilities to find and reach people more effectively
D. Best practice use of technology
Answer: A

5. Which is NOT a common business problem addressable by Avaya’s IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systems that are expensive to maintain
D. Disconnected branch offices
Answer: A

6. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: CD

7. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
A. measurable using Key Process Indicators
B. measurable using Key Performance Indicators
C. measurable using Key Process Instances
D. measurable using Key Primary Indicators
Answer: A

8. Avaya will have direct resources assigned for primary coverage for which two of the following account types? (Choose two.)
A. Non Global / US Named
B. US Named
C. Global
D. All account types
Answer: BC

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Avaya Specialist – IP Office Implement & Support Elective Exam

• Exam Number/Code : 132-S-916.2
• Exam Name : Avaya Specialist – IP Office Implement & Support Elective Exam
• Questions and Answers : 188 Q&As

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Exam : Avaya 132-S-916.2
Title : Avaya Specialist – IP Office Implement & Support Elective Exam

1. A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN.
Where in the setup of this scenario would you enter the PIN?
A. on the General tab in the menu action
B. on the General tab for each transfer action
C. on the Telephone Number field in the IP Office Short Code
D. in the Properties box for each option in the Touch Tone tab in the menu action
Answer: B

2. Which Dynamic Host Configuration Protocol (DHCP) options are available in the IP Office?
A. Disabled, Enabled
B. Server, Enabled, Client
C. Server, Disabled, Client, DialIn
D. Server, Client, Disabled
Answer: C

3. Which three pieces of information does System Status Application provide? (Choose three.)
A. configuration errors
B. local IP Office license status
C. trunk status
D. extension status
E. remote IP Office license statu
Answer: BCD

4. An IP Office telephone user reports that a phone is not ringing for outside calls.
What are three possible reasons why this is happening? (Choose three.)
A. The IP Office locale is set to “A-Law”.
B. The phone does not have the user profile logged onto the phone.
C. The ring volume is too low to hear.
D. The phone has been set to “Offhook Station”.
E. The phone is set to “Do Not Disturb”.
Answer: BCE

5. Recordings take up how much space on a hard drive?
A. 2MB per minute
B. 200KB per minute
C. 1MB per minute
D. 650KB per minute
Answer: C

6. When configuring Session Initiated Protocol (SIP) trunks with SIP authorization using an IP address on an IP Office system which option must be set in the SIP Line configuration form for the trunks to function correctly?
A. The customer’s NAT IP address must be entered on the SIP line form.
B. The Primary Authentication Name must be set.
C. The compression mode must be set to automatic.
D. The ITSP IP address must be entered on the SIP line form.
Answer: D

7. Which three options does the IMS user have available in Microsoft?Outlook? (Choose three.)
A. Select IMS server.
B. Select Voicemail Box.
C. Select Voicemail server.
D. Select handset for VM playback.
E. Prompt before connecting to server.
Answer: BDE

8. When installing IP Hardphones, the engineer wants to use the IEEE 802.3af standard to _____.
A. supply AC voltage to the IP Office
B. supply power to the IP Hardphones
C. perform Layer 3 routing for IP Hardphones
D. filter multicast traffic to the appropriate IP Hardphone
Answer: B

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Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

• Exam Number/Code : 132-S-815.1
• Exam Name : Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam
• Questions and Answers : 228 Q&As

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Exam : Avaya 132-S-815.1
Title : Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

1. Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
A. create a new file
B. analyze existing system
C. deploy new configuration
D. delete current configuration
Answer: AB

2. Which statement is true about installing a Modular Messaging with the Message Storage Server (MSS) into the Corporate Windows Domain?
A. The only step required is to select “Join the Corporate Windows Domain” in the Data Collection Tool (DCT).
B. The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows Domain values.
C. “Join the Corporate Windows Domain” must be selected in the Data Collection Tool (DCT) and on the Message Storage Server Windows Domain Setup administration form.
D. “Join the Corporate Windows Domain” is done manually on the MAS after the configuration wizard is run, and then done manually on the MSS using the Windows Domain Setup form.
Answer: C

3. To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice Mail Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services be activated?
A. in the first MAS
B. in different MASs
C. on the same MAS
D. in at least two MASs
Answer: C

4. Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three items should be obtained from support.avaya.com? (Choose three.)
A. Configuration Notes
B. System planning form
C. Outlook Client software
D. Customer account information
E. Supplementary Server software
Answer: ABC

5. According to Avaya documentation, which step must be taken to connect the cables supplied with a digital set emulation board to the PBX?
A. Connect the board using the provided RJ-48C (Ethernet) cable.
B. Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C. Connect the board using the provided PBX station interface D/82JCT-U cable.
D. Connect the male end of the provided CT bus cable to the top of each port board.
Answer: C

6. Before beginning to configure and test the port boards in the Avaya Messaging Application Server (MAS), a user must first obtain the proper configuration note for the particular PBX and integration.
Where can the proper configuration note be found?
A. Help screens
B. Installation Guide
C. MAS documentation CD
D. http:\support.avaya.com
Answer: D

7. Before requesting a license for a newly installed Modular Messaging system, which information is required from the on-site installer?
A. Voice Mail Domain Name
B. Voice Mail Domain Identifier (aka VMD ID or Host ID)
C. IP addresses of all servers in the Voice Mail Domain
D. Local Administration Account names and passwords for all Messaging Application Servers (MASs)
Answer: B

8. Which three are manual steps required to upgrade Message Networking from Release 2.0 to Release 3.1? (Choose three.)
A. Perform an attended system backup.
B. Run the pre-upgrade tool to help plan for the upgrade.
C. Remove the switch integration software from the MN 2.0 system.
D. Use the backup verification tool to ensure the quality of the backup.
E. Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
Answer: ABD

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Avaya Proactive Contact Solutions Implementation Exam (beta)

• Exam Number/Code : 133-S-713.4
• Exam Name : Avaya Proactive Contact Solutions Implementation Exam (beta)
• Questions and Answers : 237 Q&As

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Exam : Avaya 133-S-713.4
Title : Avaya Proactive Contact Solutions Implementation Exam (beta)

1. Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

2. You are working with a third-party to integrate a call recording utility with Proactive Contact. The technician for the third-party is not able to see events from Proactive Contact.
Which command would you type on the Proactive Contact command line to see all statistics from Event Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A

3. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

4. Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D

5. Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A

6. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card (LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

7. Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: BD

8. Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: CD

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Specialist: Avaya Proactive Contact Solutions Design Elective Exam

• Exam Number/Code : 132-S-712.2
• Exam Name : Specialist: Avaya Proactive Contact Solutions Design Elective Exam
• Questions and Answers : 62 Q&As

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Exam : Avaya 132-S-712.2
Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

1. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
A. connects calls to agents
B. manages the internal LAN
C. serves as a dial-in point for access to the digital switch and CPU
D. is the interface that supervisors and agents use on their computers
Answer: BC

2. Your customer runs a collections call center. When an inbound call comes in, your customer wants be able to keep the customer from being called back on the outbound jobs if payment was received on the inbound call.
Which feature automatically marks records as uncallable on outbound jobs if the agent uses a code indicating an inbound call resulted in a payment from the customer?
A. Do Not Call
B. Sales Verification
C. Generic Postupdate
D. Realtime Campaign Update
Answer: D

3. You are using the Avaya Solution Designer.
What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
A. leave line blank
B. type in the number 1
C. leave line at the default (0)
D. type in the ACD brand name
Answer: C

4. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A. using unconfirmed contact data
B. using one of the call blending solutions
C. using unsolicited calling lists (cold calling individuals)
D. calling customers with multiple contact numbers (home, business, etc.)
Answer: AC

5. What is Update Time?
A. the time period that begins when the agent greets the customer and ends when the customer hangs up
B. the time period that begins when the customer hangs up and ends when the agent releases the customer record
C. the time period that begins when the agent releases the customer record and ends when the agent receives the next call
D. the time period that begins when the customer first tells the agent pertinent information and the agent records it and ends when the agent releases the record
Answer: B

6. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
Which Avaya Proactive Contact feature meets this customer’s needs?
A. Virtual Agent
B. Person to Person
C. Intelligent Call Blending
D. Native Voice & Data Transfer
Answer: B

7. Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A. verification of jobs
B. record selection reports
C. messages files and scripts
D. IVR fields in record selections
Answer: C

8. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
A. agents in a typical shift
B. simultaneous headset connections
C. inbound lines purchased by the customer
D. outbound lines purchased by the customer
Answer: B

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Specialist: Avaya Voice Self-Service Design Elective Exam

• Exam Number/Code : 132-S-708.1
• Exam Name : Specialist: Avaya Voice Self-Service Design Elective Exam
• Questions and Answers : 80 Q&As

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Specialist-IP Telephony Design Elective Exam

• Exam Number/Code : 132-s-900.7
• Exam Name : Specialist-IP Telephony Design Elective Exam
• Questions and Answers : 76 Q&As

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Exam : Avaya 132-S-900.7
Title : Specialist-IP Telephony Design Elective Exam

1. Within an S8500 Server, 25 IP telephony endpoints are simultaneously connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
How many DSPs are in use if G.711 is incorporated?
A. 15
B. 25
C. 30
D. 50
Answer: A

2. An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25 users to work from home via IP Agent in the Telecommuter mode.
What is the minimum hardware required in the S87xx to provide this application?
A. one CLAN board only
B. one Media Processor board only
C. one CLAN and one Media Processor board
D. no hardware is required, only software.
Answer: A

3. Your client is planning to implement IP Telephony on their recently installed S8500. They will have local IP sets and IP connected remote users (IP Softphone). In addition, they need connectivity to a limited-bandwidth WAN between headquarters and their manufacturing plant. The client is interested in setting up network regions.
What are three reasons to consider network regions in your overall design? (Choose three.)
A. to associate parameters such as codecs and locations to groups of IP endpoints
B. to provide IP endpoints certain mandatory use of resources that belong in the same region as the endpoint
C. to provide IP endpoints certain preference to use resources that belong in the same region as the endpoint
D. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration among the CLANS in multiple regions
E. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration among the CLANS in the same region
Answer: ACE

4. What needs to be considered at an Enterprise Survivability Server (ESS) location when implementing an agent recording solution?
A. H.323 trunks
B. locally sourced announcements
C. Application Enablement Services (AES)
D. Separation of Bearer and Signaling (SBS)
Answer: C

5. You are developing IP Telephony bandwidth requirements for WAN traffic between two S87xx sites. The client estimates that simultaneous non-IP Telephony traffic will occupy 1.5 Mbps. In addition, they estimate that using G.729, 55 simultaneous IP calls need to be provided access to the WAN link.
What estimated bandwidth will the IP Telephony traffic add to the WAN traffic?
A. 1.5 Mbps
B. 275 Kbps
C. 1650 Kbps
D. 4675 Kbps
Answer: C

6. Which of the following does a typical Cisco design include?
A. Right to Use for Call Manager
B. Right to Use for Growth
C. Right to Use for Phones
D. Right to Use for Redundancy
Answer: C

7. A customer has two sites connected over a 512k serial WAN link. There are 40 employees at the main site and 20 employees at the remote site. Since the server bank and all trunks terminate at the main location, the customer has concerns about the bandwidth over the WAN link. They request a network assessment.
Which two design considerations are pertinent to the bandwidth on the WAN link? (Choose two.)
A. VLAN capable Ethernet switch
B. telecommuters using IP Softphone to access network resources
C. number of voice calls going through the WAN link during peak time
D. graphic-based programs used on the network between the two sites
Answer: CD

8. Which two recommendations of a network assessment allow Avaya IP phones to boot up properly with dynamic addressing? (Choose two.)
A. DHCP Site Specific Option 167 being set up correctly
B. DHCP Site Specific Option 176 being set up correctly
C. using Fast Spanning Tree Protocol (FSTP) at the port level
D. turning off Spanning Tree Protocol (STP) at the switch level
Answer: BC

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Avaya IP Telephony Design Elective Exam

• Exam Number/Code : 132-S-900.6
• Exam Name : Avaya IP Telephony Design Elective Exam
• Questions and Answers : 106 Q&As

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1. A client is implementing an S87xx Media Server with several G650 Media Gateways. They are concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

2. You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

3. Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

4. Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

5. If a customer has multiple systems from different vendors and wants to network them together, which software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

6. The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco, 3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

7. A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75 IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

8. A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

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Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

• Exam Number/Code : 132-S-816.1
• Exam Name : Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam
• Questions and Answers : 95 Q&As

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Exam : Avaya 132-s-816.1
Title : Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

1. Which two statements are true about a customer-provided Avaya Messaging Application Server (MAS) for Modular Messaging for Microsoft Exchange that has Dialogic cards? (Choose two.)
A. Only Dialogic Analog CLAN is supported.
B. You must set the jumpers and switches as required.
C. You use the MAS software media for Dialogic Drivers.
D. The latest drivers are downloaded from the Dialogic website.
Answer: BC

2. A single Modular Messaging 1 for Exchange Message Application Server called MYMAS1 is running all services, including Call Me. In Voice Mail System Configuration, Call Me is enabled. The subscriber mailbox has the Allow Call Me option selected, and the mailbox is using the default rule to a valid external phone number of 915305558956. During acceptance testing, this phone number never rings with a Call Me call when a message is left in the mailbox.
What are two reasons that the Call Me call doesn’t reach the specified number? (Choose two.)
A. A restriction in the PBX is preventing the outcall.
B. The Call Me dialing rules are configured to not require the 91 before the rest of the number.
C. The Call Me port group is set to None in Voice Mail System Configuration, Message Application Servers, MYMAS1, Port Groups, Usage tab.
D. In Voice Mail System Configuration, Call Me, the Message Application Server running the Call Me service is identified, but the Message Application Servers that make the calls are not in the list.
Answer: AC

3. Which three are configured using the Voice Mail System Configuration Tool? (Choose three.)
A. Auto Attendant
B. Class of Service
C. maximum mailbox size
D. the number of digits in a mailbox
Answer: ABD

4. A Modular Messaging 3.1 for Exchange user in London, England, wants to use the Telephone User Interface to send a message to a Modular Messaging 1.1 for Exchange user in Los Angeles, California. The two locations share an Exchange Organization but the users are in different Voice Mail Domains.
How can this be accomplished?
A. The sender must address the message to the Numeric Address of the recipient.
B. The Octel Analog Networking connector must be installed and configured in Exchange.
C. This is not possible; the sender and recipient must be in the same Voice Mail Domain or the sender has to call the recipient.
D. The sender must address the message to the address of the recipient that represents the recipient on the Message Networking server.
Answer: A

5. What is the maximum hardware configuration allowed with Modular Messaging for Microsoft Exchange?
A. five Avaya Messaging Application Server (MAS) systems handling voice processing with a sixth acting as a Supplementary Server
B. six Avaya Messaging Application Server (MAS) systems handling voice processing with the sixth acting as a Supplementary Server
C. ten Avaya Messaging Application Server (MAS) systems handling voice processing with an eleventh acting as a Supplementary Server
D. eleven Avaya Messaging Application Server (MAS) systems handling voice processing with a twelfth acting as a Supplementary Server
Answer: C

6. Which three are necessary to ensure that the SIP configuration is taking calls? (Choose three.)
A. Avaya Communication Manager R3.0
B. Avaya SES at the supported software version
C. Avaya Communication Manager at the supported software version
D. RFA/WebLM License with signed certificate for Modular Messaging License
E. T1-QSIG cards in the Avaya Messaging Application Server (MAS) wired to the PBX
Answer: BCD

7. You are installing Modular Messaging 3.1 for Exchange along with Message Networking 3.1 so the customer can continue to send and receive voice messages to the rest of the organization’s voice mail systems. They will continue to do this until the entire organization has been migrated to Modular Messaging; they realize that the Message Networking system is therefore a temporary solution.
What is required to meet the customer’s needs as defined above?
A. Message Networking must be installed on S3500 hardware.
B. The Message Networking server must have at least one analog port board.
C. The Modular Messaging license file must include the right to use Octel Analog Networking.
D. One of the Modular Messaging Message Application Servers must have at least one analog port board.
Answer: B

8. You are implementing a new Modular Messaging for Microsoft Exchange system for a customer with three Avaya Messaging Application Servers (MASs) connected to a single, large Microsoft Exchange Server. The customer enables offline storage for the Voice Mail Domain.
Which two statements are true about offline storage in this environment? (Choose two.)
A. Messages received by any MAS are stored in both the local spool folder on the MAS and in the path specified in VMSC.
B. The customer should allocate on the offline store approximately 10 GB of storage space per hour of message storage anticipated.
C. The Voice Mail Domain should be configured for an offline storage location in the format \servernamelocation or \location.
D. If a user calls a given MAS that has become disconnected from the customer’s Ethernet they will not be able to retrieve any messages.
Answer: AC

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